However, WhatsApp is keen to explain that this is not the case. In the new message, the business states, “We can’t read or listen to your individual conversations, as they are end-to-end encrypted. This will never alter.
“We’re making it much easier to chat with businesses to ask concerns and get quick responses. Talking with businesses is optional.”
So if that’s the case what is the big offer about the brand-new terms and conditions?The approaching changes
do not make it possible for Facebook to access any more information from your personal chats. It will just impact conversations with a business account– like a customer care line for an online brand name. Even then, the information that can be accessed between these optional interactions with service accounts will not apply in the UK or mainland Europe, thanks to hard EU guidelines on data-sharing practices.